Sales hotline
01983 247890
Shopping Bag
VIEW BASKETCHECKOUT

GillHLMustodubarryQuayside

FAQs

How long will it take to receive my order?
How do I exchange/refund my order?
What if my item is faulty on delivery?
Can I change my delivery address?
How will my order be delivered?
Is an item in stock?

I'm going sailing for the first time, what clothing do you recommend?
I'm going sailing, what kind of jacket do I need?
What is Gore-Tex and do I need it?
Do I really need thermals?
Do I really need deck shoes or sailing boots?
Do I need gloves? How should my gloves fit?
I get cold easily. What do you suggest?
How do I clean my wet weather clothing?

Do I need a lifejacket?
What is a lifejacket harness and how does it work?

How long will it take to receive my order?
Once your order has been received, we aim to dispatch orders that are in stock the very same day. If your products are not available immediately they will be delivered within five working days. Our friendly team will be in touch within 24 hours if your order is unavailable for the foreseeable future to discuss alternative arrangements.

Back to top

How do I exchange/refund my order?
We are happy to refund or exchange any sailing products for another size or colour. Products must be unused, in a saleable condition and in their original packaging with all labels still attached and a completed returns form. You will be required to pay the postage costs for exchanges. Once we receive the goods and form we will process within 3 days and inform you within 24 hours of receipt if there is a stock problem. Refunded items will be credited to the account that you provided details for when making your order.

For further information and to downlaod teh returns form please click here.

Back to top

What if my item is faulty on delivery?
In the unlikely event you receive your goods in an unsatisfactory condition please complete the returns procedure form stating exactly what the fault is. We will credit your card for the postage costs and redeliver for free. Please also inform us if you want a refund or replacement and we will contact you within 24 hours if there are any stock problems.

Back to top

Can I change my delivery address?
Of course! Please email, enquiries@sailingclothingstore.co.uk and we will amend your details immediately and send confirmation of the change.

Back to top

How will my order be delivered?
We dispatch smaller items 1st class Royal Mail, and larger items with a next-day courier service. Please note that goods will need to be signed for, so we recommend where possible to supply your work/daytime address for delivery. A card will be left if delivery cannot be made informing you how to collect your item(s).

Back to top

Is an item in stock?
Products that we hold as core items will be shown as a 'stocked item' on each individual product page. Other products may be in stock with us depending on season or available from our suppliers within 2-3 days. If you have an enquiry about availability please contact us on 01983 247890 or email enquiries@sailingclothingstore.co.uk and we will be happy to have a look for you.

I'm going sailing for the first time, what clothing do you recommend?
This is very much depends on where you are sailing and what season. In colder conditions we recommend at least a waterproof sailing suit, warm mid layer top, thermal top and trousers, winter gloves, thermal hat, thermal socks and boots.

In warmer weather, a lightweight waterproof jacket, fast dry shirt, fast dry shorts/trousers, deck shoes and sunglasses are advised.

Our customer service team is on hand to advise you further for your specific requirements, call us on 01983 247890 or e-mail us at enquiries@sailingclothingstore.co.uk

Back to top

I'm going sailing, what kind of jacket do I need?
This is again dependant on the conditions you are sailing in and the amount of time you'll be sailing for. As a rough guide, offshore/ocean garments are designed for established sailors looking for a long term investment and advanced technology in testing conditions. They have extra features such as more hand warmer pockets, Gore-Tex membrane, spume visor to protect your face and extra length. Coastal/inshore garments are generally for beginners or sailors that don't require all the trimmings! They also offer a sound investment and will last equally as long if treated correctly, as the outer fabric is usually the same weight as an offshore garment. The main reason for the price differences is less features, such as a lower collar, and a membrane slightly less breathable than Gore-Tex.

The line between each category is somewhat blurred; you can sail in offshore conditions with a coastal jacket and vice versa.

If you are still unsure what you require we are happy to assist .Our customer service team are on hand to advise you further for your specific requirements, call us on 01983 247890 or e-mail us at enquiries@sailingclothingstore.co.uk

Back to top

What is Gore-Tex and do I need it?
Gore-Tex is a membrane that is used in foul-weather clothing and is universally recognised as the most durably waterproof fabric available in the world today, increasing comfort and warmth levels. Gore-Tex is ideal for people established in the sport of sailing or someone that wants the best comfort levels.

Back to top

Do I really need thermals?
Thermals keep you warm and insulated in two ways. The first is to trap a layer of warm air close to the skin, therefore insulating the body against cold. The second method, most importantly, is to wick away sweat from the skin into the fabric, allowing it to escape through the outer breathable garments. This is crucial for keeping you warm, because a cotton layer such as a t shirt would hold the moisture and cool the skin rapidly. Therefore, even in mild conditions it is perspiration that makes you cold, so we strongly advise a base layer for maximum comfort. Your base layer should be a snug fit so that the maximum amount of your body is in contact with the fabric.

Back to top

Do I really need deck shoes or sailing boots?
On deck, it is essential to have a marine sole to prevent slipping or marking. All of our footwear has these features. You don't want an angry skipper complaining about a marked deck he had cleaned in winter! Anti-slip soles take care of the safety element and help prevent accidents. Therefore we strongly advise marine footwear in either a deck shoe or sailing boot.

Back to top

Do I need gloves? How should my gloves fit?
Sailing gloves are an essential piece of sailing kit. Our team members are also sailors and have often been caught out, so they know how much it can hurt! They essentially protect your hands from rope burn, as well as increase grip and keep the digits warm. Most of our gloves are not 100% waterproof as you require the extra dexterity to complete tasks on board. They do, however, keep your hands warm as they are made of fabrics such as amara and neoprene. Gloves should be a snug fit with minimal loose areas and can be purchased for short or long fingers.

Back to top

I get cold easily. What do you suggest?
To keep warm, we advise accessories such as thermal hats, scarves, waterproof (offshore) gloves and thermal socks. For the body, it is important to remember that quantity can be as important as quality. For example, three thin layers are warmer than one thicker layer, as more layers trap warmth individually. Look out for fabrics such as 'windstopper' and 'polartec' as they are selected especially for wicking away moisture and keeping you warm.

Back to top

How do I clean my wet weather clothing?
There are many suppliers of cleaning kits for sailing clothing listed in our accessories section. The kits consist of a cleaner and a conditioner. The cleaner can be used for all fabrics and is applied into the washing machine, and the conditioner is usually spray-on and replenishes the durable water repellent coating of the jacket. This is recommended at least twice a year along with a fresh water rinse after every outing.

Back to top

Do I need a lifejacket?
This is best answered by a quote from one of our customers: "how much is a life worth?"

Lifejackets aren't a legal requirement, but they should be. It will save your life. Sailing is a potentially high-risk sport and the safety of you and fellow mariners should never be compromised. All of our lifejackets are guaranteed and CE approved to give you peace of mind at sea. Please browse our product guide for more information about the products we offer.

Back to top

What is a lifejacket harness and how does it work?
When we state a 'lifejacket with harness', it means the lifejacket is supplied with D-rings, therefore allowing the facility to attach a safety line, which is an additional piece of equipment in the form of a webbing line with safety hooks at each end. This allows you to attach yourself to the boat via the harness, eliminating the risk of going overboard.

Back to top


Sailing Boots

Sailing Gloves


Secure shopping guaranteed